Refund policy

We want you and your pet to be completely satisfied with every purchase. If you are not happy with your order, we are here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items

The following items cannot be returned:

Opened food or treat products
Items that have been used or damaged after delivery
Gift cards

How to Start a Return

To initiate a return, please contact us at support@petlovu.com with your order number and reason for return. We will provide you with instructions on how to send your item back.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

Exchanges

If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 7 days of delivery at support@petlovu.com with a photo of the damage.