Terms of service

Welcome to PetLovu.

These Terms of Service describe the rules and conditions that apply when you access or use our website, browse our products, or make a purchase from our store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our services.

Use of Our Website

You agree to use the PetLovu website only for lawful purposes.

You must not:

  • Use our website for fraudulent activities.
  • Attempt to interfere with website security or functionality.
  • Copy, misuse, or distribute website content without permission.
  • Use our services in a way that may harm our business, customers, or other users.

We reserve the right to restrict or terminate access to our website if misuse or unauthorized activity is identified.

Products and Information

At PetLovu, we carefully select and provide pet products intended to support comfort, convenience, and everyday pet care.

We make reasonable efforts to ensure that:

  • Product descriptions are accurate.
  • Product images represent our products as clearly as possible.
  • Product details, sizes, colors, and specifications are provided correctly.

However, slight variations may occur due to:

  • Different screen displays.
  • Manufacturing batches.
  • Product materials.
  • Lighting conditions in product images.

We reserve the right to update product information, availability, features, and pricing at any time without prior notice.

Pricing

All prices displayed on our website are listed in USD unless otherwise stated.

PetLovu reserves the right to:

  • Adjust product prices.
  • Correct pricing errors.
  • Modify promotions or discounts.

Any price changes will not affect orders that have already been confirmed.

Orders and Payments

When placing an order with PetLovu, you confirm that:

  • The information provided is accurate and complete.
  • You are authorized to use the selected payment method.
  • You agree to pay all charges associated with your purchase.

We reserve the right to cancel or refuse orders in situations including:

  • Suspected fraudulent activity.
  • Incorrect pricing information.
  • Product availability issues.
  • Payment authorization problems.

If an order is canceled after payment has been processed, applicable refunds will be issued according to our Refund Policy.

Shipping and Delivery

We work to process and deliver orders as efficiently as possible.

Shipping times may vary depending on:

  • Product availability.
  • Shipping destination.
  • Carrier processing times.
  • External circumstances outside of our control.

For detailed information regarding delivery timelines, please review our Shipping Policy.

Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers must review the return requirements and contact our support team before sending any product back.

Intellectual Property

All content available on the PetLovu website, including:

  • Text
  • Images
  • Graphics
  • Logos
  • Website design elements
  • Branding materials

is protected and may not be copied, reproduced, modified, or distributed without written permission from PetLovu.

Product Use and Responsibility

PetLovu products are designed for everyday pet care and convenience.

Customers are responsible for:

  • Using products according to their intended purpose.
  • Following product instructions.
  • Choosing suitable products based on their pet’s needs.

PetLovu is not responsible for misuse, improper handling, or use outside the intended purpose of a product.

Limitation of Liability

To the maximum extent permitted by applicable law, PetLovu shall not be responsible for indirect, incidental, or consequential damages resulting from:

  • Use of our website.
  • Use or misuse of products.
  • Delays caused by external factors.
  • Circumstances outside our reasonable control.

Our responsibility is limited to the applicable purchase amount paid for the relevant product or order, where permitted by law.

Third-Party Services

Our website may use third-party services, including:

  • Payment providers.
  • Shipping providers.
  • Analytics tools.
  • Marketing services.

These third-party services may have their own terms and privacy policies. PetLovu is not responsible for the policies or practices of third-party providers.

Privacy

Your privacy is important to us.

Information collected through our website is handled according to our Privacy Policy.

By using our website, you acknowledge and agree to the collection and use of information as described in our Privacy Policy.

Governing Terms

These Terms of Service are governed by applicable laws.

Any disputes arising from the use of our website or services will be handled according to applicable legal procedures.

Changes to These Terms

PetLovu reserves the right to update or modify these Terms of Service at any time.

Updated versions will be posted on this page with the revised date.

Your continued use of our website after changes are posted means you accept the updated Terms of Service.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email:
support@petlovu.com