Shipping policy

At PetLovu, we understand how important it is for your pet’s essentials to arrive safely and on time. We work with trusted shipping partners to deliver your orders as efficiently as possible while keeping you updated throughout the delivery process.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Please note that processing time is separate from shipping time.

Shipping Times

Estimated delivery times may vary depending on your location and external circumstances.

Typical delivery estimates:

United States: 8–12 business days. 

For some locations or during periods of high demand, delivery may take slightly longer. The maximum expected delivery timeframe is generally up to 8–12 business days after processing.

Shipping Costs

We offer convenient shipping options for our customers.

Free Shipping:
Free shipping is available on all orders, with no minimum purchase required.

Shipping rates may vary depending on order size, destination, and available shipping options.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–48 hours for tracking details to become active after receiving your tracking number.

If tracking information does not update immediately, this does not necessarily mean there is an issue with your shipment. Carrier systems may require additional time to update.

Customs, Duties & International Orders

For international orders, customs fees, taxes, or import duties may apply depending on your country’s regulations.

Any customs charges, duties, or additional fees are the responsibility of the customer and are not included in our shipping costs.

Customs processing may occasionally cause delays that are outside of PetLovu’s control.

Delayed or Lost Packages

While we work with reliable shipping partners, delays may occasionally occur due to circumstances outside our control, including:

  • Carrier delays
  • Weather conditions
  • Customs processing
  • Incorrect shipping information
  • Unexpected transportation issues

If your order has not arrived within the estimated delivery timeframe, please contact our support team and we will assist you in investigating the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect information is provided and the order cannot be delivered, additional shipping charges or replacement costs may apply.

Please review your shipping details carefully before completing your purchase.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact us:

Email:
support@petlovu.com

Our team will be happy to assist you.