Shipping policy

At PetLovu, we work hard to get your pet's essentials to you as quickly as possible.

Processing Time

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

• United States: 5–8 business days
• United Kingdom: 6–10 business days
• Canada: 7–12 business days
• Australia: 7–12 business days

Shipping Costs

• Free shipping on all orders over $50
• Standard shipping: $4.99 for orders under $50

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Customs & Import Duties

For international orders, customs fees and import duties may apply depending on your country's regulations. These fees are the responsibility of the customer and are not included in our shipping charges.

Lost or Delayed Packages

If your package has not arrived within the estimated timeframe, please contact us at support@petlovu.com and we will investigate the issue with the carrier.